Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function – Barratt Partnerships.
While the work varies from team to team, our key requirements don’t: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You’ll understand that what you do is important, and impacts on your team, the department, and the wider business.
This role will be responsible for the support and maintenance of IT systems, applications and the deployment and connectivity of IT services to all sales and construction sites. This also includes the management and support of 3000+ mobile/tablet devices, ensuring devices are being utilised and correctly managed.
You will be expected to:
- Ensure all services are stable and performing to the agreed service levels in order for the business and users to continue operating effectively on a day to day basis.
- Ensure sites are connected and have access to IT systems.
- Assist 3rd party suppliers in connecting and testing site connectivity using broadband and mobile data technologies.
- Ensure comprehensive morning and daily checks are completed and escalated where necessary to alleviate service impacting problems.
- Ensure requisitions into the team are processed within SLA.
- Effectively and accurately communicate relevant information to the customer and 3rd parties as required.
- Liaise with external suppliers to ensure OLA/SLA’s are met.
- Handle customer escalations and assist in escalating to 3rd parties.
- Help manage and administer our mobile device estate (mobile phones and tablet devices)
- 2nd line application support (SQL) for a range of complex business systems
- Undertake any application support activities that fall within the team’s remit, such as automation, manual workarounds, maintenance, upgrades.
- Support key bespoke and off the shelf business applications
- Monitor incident support queue, responding to incidents in a timely fashion to resolve within agreed SLA.
- Investigate and resolve 2nd line technical support queries professionally and efficiently
- Make use of Live Monitoring tools to pro-actively identify potential service affecting issues
- Perform routine preventative maintenance to ensure smooth operation of the supported applications
- Fulfill Data Amendment requests as and when required.
- Work closely and liaise with 3rd Parties vendors, Service Delivery Management, Service Desk, Change, Incident & Problem Management.
- Provide support to the twice weekly development sprint releases on a rotational basis aligning to the on call rota.
- Provide On-Call support as per the agreed rota.