Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function – Barratt Partnerships.
While the work varies from team to team, our key requirements don’t: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You’ll understand that what you do is important, and impacts on your team, the department, and the wider business.
Reporting to the Head of Reward and People Services you will be responsible for managing the shared services team and ensuring the delivery of high-quality HR services and support to internal customers. This includes overseeing HR transactions and low-level ER issues, managing employee enquiries, and coordinating with other HR teams to ensure seamless delivery of HR services.
You will be expected to:
- Manage the HR shared services team, including coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction.
- Accountable for ensuring accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and benefits administration.
- Collaborate with other HR teams to ensure seamless delivery of HR services.
- Continuously evaluate, improve and automate HR processes and procedures to ensure efficiency and effectiveness.
- Provide support and guidance to the team and employees on HR policies, procedures, and programs.
- Develop and deliver HR metrics and reporting to measure and monitor the effectiveness of HR shared services and identify opportunities for improvement, provide insight for the business which enables change and decision making.
- Ensure compliance with all legal and regulatory requirements related to shared services operations.
- Support the HR team to further develop a Self-Service Operating Model.
- Keep up to date with technology advancements and external best practice to ensure continual evolution of the Shared Service function to maintain a high quality service.