The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Sales Office Manager or Senior Sales Manager, to manage all part exchange properties both on the buy in and sale on to our customers’ satisfaction, whilst endeavouring to make a profit on re-sales.

You will be expected to:

• Ensure client extras are completed on time and with correct payment.
• Process reservations and supporting on-site staff in exchanges and completions, coordinating all necessary paperwork.
• Collate updates on Sales Inspections and New Home Tours to confirm that settlements are occurring.
• Complete extensive list of weekly and monthly reports e.g. competitor analysis, reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed on time.
• Maintain and update enquiries database.
• Generate general letters/memos, e.g. pre-contract meeting letters, 28-day intention to complete letters, welcome letters.
• Liaise with customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office.
• Perform general office administration tasks as and when required to meet the needs of the department – e.g. faxing, filing, photocopying, fielding telephone calls.
• Liaise with Brokers, Solicitors and the Sales team to check that mortgage and legal processes are proceeding at the correct pace.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.