Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function – Barratt Partnerships.
While the work varies from team to team, our key requirements don’t: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You’ll understand that what you do is important, and impacts on your team, the department, and the wider business.
Reporting to the Head of Customer Care, you will deliver internal and external communications for all projects under the Building Safety Unit at Barratt Redrow PLC, in a timely and effective manner.
You will be expected to:
- Manage the communication responsibilities of the BSU customer care function, through appropriate communication and engagement with residents, leaseholders, and associated stakeholders.
- Prepare suitable proactive communications for residents and leaseholders, including the milestone communication process, contractor communication approvals (including newsletters) and where necessary, ad hoc interim updates for residents.
- Provide suitable reactive responses to key enquiries that require whole project communication.
- Close liaison with the customer care manager to ensure communications output and customer care responses to enquiries are consistent with each other.
- Manage and deliver the “Ashby” workstream communication process, including decant and license information.
- Manage the Ashby “white label” pack and ensure it is kept up to date and relevant.
- Manage, support, and develop the Senior Communications Executive to ensure a positive and productive approach is driven through the team.
- Manage a resident “last contact” tracker to ensure no project has periods of silence or lack of interaction.
- Consult closely with the technical and construction teams to obtain accurate and informative information to communicate to residents and stakeholders.
- Integrate the Redrow and Scotland portfolio and related distribution of workload across the communications team.
- Draft ad hoc letters for the wider BSU, in particular the Technical and Construction teams as directed by the HOCC.
- Support the Head of Customer Care and Corporate Affairs as requested for MP/Media and CEO enquiries or communications.
- Attend meetings with relevant team members as and when required.
- Ensure all contacts with external stakeholders are dealt with professionally and courteously.
- Manage the communications tracker for all communication functions within the customer care function.
- Manage the communications calendar for all projects and ensure any communications are issued to the appropriate parties in suitable time.
- Prepare and deliver regular reporting on communications activity across relevant projects to the HOCC.
- Input on significant comms progress to the board report and BSU newsletter.
- Promote and act in accordance with all Barratt Group values, systems, policies, and procedures.