Account Co-ordinator - BD Living

Function:
Operations
Location:
East Midlands
Hours Per Week:
37.5
Vacancy Type:
Permanent
30 Jul 2021
What you'll be doing?

Our Bedroom Furnishings division, BD Living provide furnishing solutions that will fit in with our customers’ homes perfectly. This team supply’s and fits storage and bedroom furniture, from cutting edge styles to contemporary classics.

Reporting to the Sales and Installations Manager you will deliver high standards of service and provide excellent support to B D Living customers and ensure delivery of Bedroom Furniture to every customer within the designated timelines.

What will I be responsible for?
 
  • Support all customers in a welcoming, professional and efficient manner, delivering exceptional customer service.
  • Respond to all enquiries and process quotes and orders in line with the Service Level Agreement.
  • Provide expertise in BD Living’s product range and processes to Customers and Divisions’.
  • Take responsibility for managing a Regional Account, ensuring that all information is proactively gathered and the installation works are completed as required.
  • Ensure that all paperwork is up to date, and required reports are completed within deadlines.
  • Develop and maintain close and effective working relationships with all relevant internal colleagues and customers.
  • Ensure all paperwork is in place to enable fitting to be done “right first time”.
  • Take ownership for investigating and recording all remedial and customer care orders.
What you'll need?
To be successful in the role, we are looking for:
 
  • Customer Focused.
  • Exceptional communication skills.
  • Driven, organised and self-motivated with good time management skills.
  • Ability to work in a fast paced busy environment with the ability to quickly analyse, manage and make the correct decision independently.
  • Strong MS Office skills required.
Our Company and Benefits
We’ve been nationally recognised as a 5 star house builder twelve years in a row for supplying high-quality homes for all generations. That’s more than any other major house builder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.
 
We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic,can progress and be proud to work for us.
 
As part of working for Barratt Developments PLC and specifically for this role we offer: 
 
  • Competitive Salary
  • Competitive Bonus Scheme
  • 25 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 28 days)
  • Choice of Flexible Benefits
  • Enhanced Family Friendly Policies
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